The cost of our services depends on the needs of your business. A quotation will be individually prepared after carefully examining specifics of your project, parameters and requirements, primarily:
The service cost is based on the number of hours per week when the agents are ready to take contacts on your behalf. The cost is also affected by the chosen time of day and days of week, when we are processing contacts; covering business hours is less expensive than evening or night hours; covering week days is less expensive than covering weekends.
Anticipated contact volume is an important factor for quotation preparation. As the anticipated number of contacts increase, the cost per individual contact is lower.
The cost is also determined by type of service that you require. Less demanding services mean lower costs; accepting a sales order carries a much lower value than tech support, which requires an agent with specific expertise.