The cost of our services depends on the needs of your business. An estimate will be individually prepared after carefully examining specifics of your project, parameters, and requirements, primarily:
Cover time
The cost of services is based on the number of hours per week when the agents are ready to engage contacts on your behalf. The cost is also affected by the chosen time of day and days of the week when we are processing contacts. Covering business hours is less expensive than evening or night hours. Covering weekdays is less expensive than covering weekends.
Expected call volume
The anticipated contact volume is an important factor for estimate preparation. As the anticipated number of contacts increase, the cost per individual contact is lower.
Type of service
The cost is also determined by the type of service that you require. Less demanding services mean lower costs. Accepting sales orders is less complex than technical support, which requires an IT engineer.
Monthly plans for standard service level:
The above pricing is shown in USD and represents only a subset of our full-service range.
Our services are performed by a pool of shared agents and are charged based on active work, i.e. time when we are actively handling your contacts/tasks. All our plans include your choice of active work minutes, monthly reporting, standard availability of 7 a.m. to 8 p.m., the option of call recording, email notifications, design and maintenance of personalized CRM application, initial agent training, phone number, and sufficient workforce for superb service quality. Any additional minutes will be charged at the rates applicable to your monthly plan.
Please fill out the fields below so we can prepare a customized estimate: