“Our cooperation with the contact center has improved the efficiency and quality of customer support and greatly contributed to the improvement in our sales and after-sales processes.”

Andrej Mocan, CEO, MEDITRADE

“Our co-operation began when we were about to start providing services for our major client. When we realized that we would not be able to provide full-time assistance to end users – public services users – we established co-operation with the contact center Echo. They organized training for their employees virtually overnight and covered a wide and demanding area of expertise, which we still consider a great success. In the following years, we gradually expanded our co-operation and added new projects. Contact center Echo is a reliable partner who can promptly take over new projects. It is very important that the agent who answers the call can advise the customer and help them solve their problem. We can confirm that they are experts in their field.”

Romana Butolen, CEO, IMOVATION

“We have been co-operating with Echo group for more than 7 years. With their help, we made the job easier for our employees and at the same time we made sure that the calls from our customers are always handled properly. We are constantly improving our co-operation, and because we are satisfied with their approach, we have recommended them to our sister companies in the Southwest of Europe, so our co-operation is only expanding.”

Robert Lepener, CEO, NEUROTH

“In 2014, we have established a unique toll-free support line for our loyal customers. Soon after, we realized that we would also need external support, because we wanted to be available 24 hours a day, 365 days a year. After considering all the offers, we decided to start co-operation with contact center Echo, which primarily offered a professional approach, the appropriate level of flexibility, as well as the suitable technical equipment. Due to the specifics of our business and the complexity of our program, we were initially skeptical that external support would not be equivalent to our in-house team. All worries were unnecessary because contact center Echo has been a crucial part of our everyday business all these years, which is the result of excellent co-operation, constant improvement and training, as well as continuous expansion of knowledge. Just keep up with the good work.”

Dejan Bubulj, AS Logistic Center Manager, AUTOMATIC SERVIS