Time coverage
The timing and extent of communication with the customer is customized according to your requirements. You select which hours of the day and days of the week that should be covered. We can accept contacts:
Always
Echo Contact Center is available 24 hours a day, 7 days a week, 365 days per year.
Outside working hours
Our agents continue to work when your company’s workday ends, including weekends and holidays.
During working hours
We can process contact only during the working hours of your company.
On overflow
Echo will receive contacts whenever your customer support department receives more contacts than it can handle.
Ad hoc
We can adapt to any specific requirements by providing our service occasionally, infrequently, exceptionally or on special terms.
