Communication channels
Inbound calls
Outsourced Echo Contact Center can take your incoming calls in a manner that best meets the requirements of your company. Our agents can take all your calls, only your excess calls, calls outside of your working hours, or when your line is busy. The timing and extent of this service is individually created in accordance with your instructions.
Emails
Our agents have a rich vocabulary and are proficient in English grammar. They are capable of designing a friendly and grammatically flawless message from just a simple technical note, to short instructions, or data. When replying to an email, they can use your email address, their response can contain your company’s name and logo and communicate with your customer as if they were your employees. In addition to a high level of communication, we can also provide a better response with our dedicated equipment and controlled work processes.
Chat/Online communication
Echo offers your company’s customers various types of online communication. We can quickly reply to the questions and comments of the visitors to your website, which allows a direct contact and a more personal relationship between your company and the customers. Additionally, our agents can also accept contact via other channels of online communication (WhatsApp, FB Messenger, Viber, etc.).
Outbound calls
Our agents can make different types of outgoing calls on behalf of your company in order to confirm customer satisfaction, inform them of special offers, and invite them to different events, as well as carry out telemarketing and short surveys, or for almost any other purpose. These services can be performed continuously or periodically to support campaigns and promotions, or to assist in maintaining contact with a large customer base.
Faxes
Even though faxing is no longer frequently used as a communication channel, it is important to offer the customer this type of contact with your company, as well. Your fax messages can be received by our agents, who forward them to you via email. This way you avoid storing and working with physical documents and save the cost of purchasing and maintaining your own equipment.
SMS-messages
Your customers can also communicate with our agents via text messages. This service is particularly suitable for the rapid and brief exchange of information, which does not require long explanations, such as reminders, information, check-outs, and cancellations.
Inbound calls
Outsourced Echo Contact Center can take your incoming calls in a manner that best meets the requirements of your company. Our agents can take all your calls, only your excess calls, calls outside of your working hours, or when your line is busy. The timing and extent of this service is individually created in accordance with your instructions.
Emails
Our agents have a rich vocabulary and are proficient in English grammar. They are capable of designing a friendly and grammatically flawless message from just a simple technical note, to short instructions, or data. When replying to an email, they can use your email address, their response can contain your company’s name and logo and communicate with your customer as if they were your employees. In addition to a high level of communication, we can also provide a better response with our dedicated equipment and controlled work processes.
Chat/Online communication
Echo offers your company’s customers various types of online communication. We can quickly reply to the questions and comments of the visitors to your website, which allows a direct contact and a more personal relationship between your company and the customers. Additionally, our agents can also accept contact via other channels of online communication (WhatsApp, FB Messenger, Viber, etc.).
Outbound calls
Our agents can make different types of outgoing calls on behalf of your company in order to confirm customer satisfaction, inform them of special offers, and invite them to different events, as well as carry out telemarketing and short surveys, or for almost any other purpose. These services can be performed continuously or periodically to support campaigns and promotions, or to assist in maintaining contact with a large customer base.
Faxes
Even though faxing is no longer frequently used as a communication channel, it is important to offer the customer this type of contact with your company, as well. Your fax messages can be received by our agents, who forward them to you via email. This way you avoid storing and working with physical documents and save the cost of purchasing and maintaining your own equipment.
SMS-messages
Your customers can also communicate with our agents via text messages. This service is particularly suitable for the rapid and brief exchange of information, which does not require long explanations, such as reminders, information, check-outs, and cancellations.
“The customer might forget what you said,
but they will never forget how you made them feel.”
but they will never forget how you made them feel.”
