Communication channels

Inbound calls

Outsourced contact centre Echo can take your incoming calls in a manner that best meets the requirements of your company. Our agents can take all your calls, only your excess calls, calls outside of your working hours or when your line is busy. The timing and extent of the service is thus individually created, in accordance with your instructions.

E-mails

Our agents have a rich vocabulary and are skilled in grammar. They are capable of designing a friendly and grammatically flawless message from just a simple technical note, short instructions or data. When replying to an e-mail, they can use your email address, their response can contain your company’s name and logo and communicate with your customer as if they were your employees. In addition to a high level of communication, we can also provide a better response due to our dedicated equipment and controlled work processes.

Chat / Online communication

Echo offers your company’s customers various types of online communication. We can quickly reply to the questions and comments of the visitors to your web site, which allows a direct contact and a more personal relationship between your company and the customers. Additionally, our agents can also accept contact via other types of online communication channels (WhatsApp, FB Messenger, Viber etc.).

Outbound calls

Our agents can make different types of outgoing calls on behalf of your company in order to confirm customer satisfaction, inform them of special offers and invite them to different events, carry out telemarketing and short surveys, or for almost any other purpose. These services can be performed continuously or periodically to support campaigns and promotions or to assist in maintaining contact with a large customer base.

Faxes

Even though the fax is no longer greatly used as a communication channel, it is important to offer the customer this type of contact with your company as well. Your fax messages can be received by our agents, who forward them to you via e-mail. This way you avoid storing and working with physical documents and save the cost of purchasing and maintaining your own equipment.

SMS-messages

Your customers can communicate with our agents also via text messages. The service is particularly suitable for the rapid and brief exchange of information, which does not require long explanations, such as reminders, information, check-outs and cancellations.