Our services
Providing general information
Contact centre agents give information to your customer in relation to your products and services. They can offer a variety of information, including business hours and contact details, product or service features through to the conditions of sale and details of sales promotion campaigns.
Receiving of excess calls
We make sure that your excess calls do not become missed calls. If your line is busy or unavailable, our agents take the call on your behalf and notify the appropriate person or department in your company.
Technical support
Many technical issues have a simple solution that can be handled over the phone or via the internet. We will take care of them, whilst routing other more demanding queries to your experts.
After sale activities (follow-up calls)
Following a purchase, we can contact your customer to check their satisfaction and inform you of their responses. If there is further assistance needed, we can offer additional services, such as assistance with assembly or general usage advice.
Problem report
Contact centre Echo is available 24 hours a day, 365 days a year. This service is therefore especially suitable for maintenance and intervention businesses, which can now offer their customers a 24/7 problem report service. We ensure a quick solution by tracking and monitoring the service intervention.
Outsourced secretarial
We can assist you to organize meetings, take calls in the case of unreachable executives and route calls to appropriate persons or departments.
Accepting orders
We can accept orders and process payments on your behalf, as well as provide information about services or products. Our agents can also lead your customer through online sale processes or help organize a delivery.
Assistance in the event of late payment reminders
Reminding customers of overdue debts is rather unpleasant, so companies often decide to send a formal letter of notice. Our agents can help you by politely but persuasively reminding them by phone, which is quicker, more personal and therefore a more efficient and effective method than sending letters. It gives you the possibility to present your company in a positive manner despite the unpleasant task.
Dispatching centre
We can organise the dispatch of your workforce or equipment to the appropriate site or location. This service is particularly suitable for fast shipment or food deliveries, taxi services or online stores.
Mystery shopping
In addition to communicating, our agents can verify and validate the professionalism, kindness, propriety and efficiency of staff coming into direct or indirect contact with your customers (salesmen, consultants, technical support department, reclamation department etc.).
Customer complaints
Our carefully selected and well-trained team of agents can handle complaints through all communication channels, providing an efficient and professional support. Dealing with complaints in a positive and constructive manner will result in a better customer experience and benefit your corporate reputation.
Research
We offer help with marketing, competition, brand and product research. The information is gathered via computer supported telephony, also known as CATI.
Appointment service, outsourced reception
Our contact center can set up an online appointment diary and create and edit bookings and reservations as an outsourced reception. We can take care of a wide range of services – everything from scheduling medical appointments to bookings in restaurants and travel agencies.
Your vision - our guide
The market integrates companies of multiple activities, but the distinguishing characteristics of each contribute to building a successful business. Communication with your customers is therefore designed in accordance with the specifics of your company, which dictate the solution, tailored to meet your needs. Due to the proficiency of our agents and the unlimited possibilities of our own software solution, Echo can simply be transformed into the contact centre to precisely match your requirements.
Providing general information
Contact centre agents give information to your customer in relation to your products and services. They can offer a variety of information, including business hours and contact details, product or service features through to the conditions of sale and details of sales promotion campaigns.
Receiving of excess calls
We make sure that your excess calls do not become missed calls. If your line is busy or unavailable, our agents take the call on your behalf and notify the appropriate person or department in your company.
Technical support
Many technical issues have a simple solution that can be handled over the phone or via the internet. We will take care of them, whilst routing other more demanding queries to your experts.
After sale activities (follow-up calls)
Following purchases, we can contact your customers to check their satisfaction and inform you of their responses. If there is further assistance needed, we can offer additional services, such as assistance with assembly or general usage advice.
Problem report
Contact centre Echo is available 24 hours a day, 365 days a year. This service is therefore especially suitable for maintenance and intervention businesses, which can now offer their customers a 24/7 problem report service. We ensure a quick solution by tracking and monitoring the service intervention.
Outsourced secretarial
We can assist you to organize meetings, take calls in the case of unreachable executives and route calls to appropriate persons or departments.
Accepting orders
We can accept orders and process payments on your behalf, as well as provide information about services or products. Our agents can also lead your customer through online sale processes or help organise a delivery.
Assistance in the event of late payment reminders
Reminding customers of overdue debts is rather unpleasant, so companies often decide to send a formal letter of notice. Our agents can help you by politely but persuasively reminding them by phone, which is quicker, more personal and therefore a more efficient and effective method than sending letters. It gives you the possibility to present your company in a positive manner despite the unpleasant task.
Dispatching centre
We can organise the dispatch of your workforce or equipment to the appropriate site or location. This service is particularly suitable for fast shipment or food deliveries, taxi services or online stores.
Mystery shopping
In addition to communicating, our agents can verify and validate the professionalism, kindness, propriety and efficiency of staff coming into direct or indirect contact with your customers (salesmen, consultants, technical support department, reclamation department etc.).
Customer complaints
Our carefully selected and well-trained team of agents can handle complaints through all communication channels, providing an efficient and professional support. Dealing with complaints in a positive and constructive manner will result in a better customer experience and benefit your corporate reputation.
Research
We offer help with marketing, competition, brand and product research. The information is gathered via computer supported telephony, also known as CATI.
Appointment service, outsourced reception
Our contact center can set up an online appointment diary and create and edit bookings and reservations as an outsourced reception. We can take care of a wide range of services – everything from scheduling medical appointments to bookings in restaurants and travel agencies.
Your vision - our guide
The market integrates companies of multiple activities, but the distinguishing characteristics of each contribute to building a successful business. Communication with your customers is therefore designed in accordance with the specifics of your company, which dictate the solution, tailored to meet your needs. Due to the proficiency of our agents and the unlimited possibilities of our own software solution, Echo can simply be transformed into the contact centre to precisely match your requirements.
