Our clients

“Reliability. Professionalism. Excellence. These are the characteristics of Echo contact center team, which helped thousands of seniors to find their answers about retirement planning during the project Information Center Varna Starost 2010-2016. Properly-trained, always available and kind agents were able to answer on frequently asked questions of our users, and forward us the most challenging ones, which allowed our team to be able to focus on individual projects. Our cooperation turned out to be a great cost-effective solution, meeting all our needs.”

Peter Arcon, head of the center, VARNA STAROST

“At Connecta advertising agency, we create new brands, sales and communication strategies, which are also supported with data from market research. Whenever we want to check if we are going in the right direction, Echo Contact Center will quickly adapt to our needs and search the market. Well-structured and relevant results help us tailor our campaigns and meet our goals.”

Natasa Potocnik, Executive Creative Director, CONNECTA

“For us, customer satisfaction is always our prime concern. When we were looking for a suitable contact center provider, we decided to pick a partner who has the same perspective as we do. We have had a highly successful partnership with Echo Contact Center for 9 years now; our customers are always taken care of and our own employees find it much easier to do their job.”

Bostjan Bercan, COO, EUROPLAKAT

“‘The Customer is King’ is not just a slogan. We at Hervis are aware of this and we live by that principle. The key factor in the daily use of this philosophy is, among other things, communication with customers. Communication should be simple and professional, and at the end of the conversation the customer must be satisfied, especially when it comes to less pleasant topics like complaints. That is the reason why we decided to choose Echo contact center. They are extremely responsive and professional in terms of communication with customers, and they also know how to listen to our needs. For these reasons, they have had our trust for almost 10 years.”

Simon Draganic, Marketing Manager SI & HR, HERVIS

“The complexity of today’s business and the ever-increasing standards of the market require professional and experienced external associates who offer services according to the highest standards, so it was a logical decision for us to engage Echo contact center, because of the excellence they display in their business.”

Igor Roth, Country Manager SI & HR, CEWE