“Our involvement with the contact center has improved the efficiency and quality of customer support and greatly contributed to the improvement in our sales and after-sales processes.”

Andrej Mocan, CEO, MEDITRADE

“Our relationship began when we were about to start providing services for a major client. When we realized that we would not be able to provide full-time assistance to end users—public services users—we outsourced to Echo Contact Center. They organized training for their employees virtually overnight and covered a wide and demanding area of expertise, which we still consider a great success. Since then, we have gradually expanded our relationship and added new projects. Echo Contact Center is a reliable partner who can promptly take over new projects. It is particularly important that the agent who answers the call advises the customer and helps them solve their problem. We can attest that they are experts in their field.”

Romana Butolen, CEO, IMOVATION

“We have been working with Echo group for more than 7 years. With their help, we made the job easier for our employees and at the same time we made sure that the calls from our customers are always handled properly. We are constantly expanding our service requirements, and because we are satisfied with their approach, we have recommended them to our sister companies in the southwest of Europe, so our relationship is only expanding.”

Robert Lepener, CEO, NEUROTH

“In 2014, we established a unique, toll-free support line for our loyal customers. Soon after, we realized that we would also need external support, because we wanted to be available 24 hours a day, 365 days a year. After considering all the choices, we decided to partner with Echo Contact Center, which primarily offered a professional approach, the appropriate level of flexibility, as well as the suitable technical equipment. Because of the specifics of our business and the complexity of our program, we were initially skeptical that external support would not be equivalent to our in-house team. All worries were unnecessary because Echo Contact Center has been a crucial part of our everyday business all these years, resulting in excellent cooperation, constant improvement and training, as well as continuous expansion of knowledge. Just keep up with the good work.”

Dejan Bubulj, AS Logistic Center Manager, AUTOMATIC SERVIS