Capacity
We provide services in multiple languages throughout the Adriatic region and the English speaking world, covering all communication channels, 24 hours a day, 365 days a year – our clients’ customers can make contact whenever and however they wish.
We utilize our own contact centres, located in Ljubljana (SI), Zagreb (HR) and Belgrade (RS), which enable us to provide our service in both English and local languages.
Total office space of our premises exceeds 11,000 square feet, with more than 80 fully equipped work stations, providing a hi-tech, dedicated work environment.
Our team of highly trained and full-time agents provide an excellent user experience for the customers of more than 100 respected business clients on a daily basis.
We use our own software for recording contact details, client information, report production and our own telephone, chat, mail, web and database servers. Our software and equipment can be customized to satisfy every client’s requirements.
We have more than 400 telephone numbers and 200 voice channels available. In addition to the primary conduit there are SIP trunks of various international VoIP telephony providers connected.
The telephone server supports virtually all existing protocols, including ISDN, SIP, H.323 and IAX. The client’s applications can be accessed via VPN connection (IPSec), remote desktop (RDP, Citrix), or through secure Internet connection (https).
Every month we process more than 50,000 calls/chats and about 10,000 e-mails; for outbound campaigns, we can handle up to 5,000 calls a day.
Our experience is based on over 250 successful collaboration projects during past 2 decades, resulting in more than 5 million processed contacts in total.
More than
50,000
calls/chats monthly
Approximately
10,000
emails monthly
During a campaign
5,000
outbound calls daily
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