Time coverage
The timing and extent of communication with the customer is performed according to your requirements. It is you who selects which hours of the day and days of the week should be covered. We can process contacts:
Always
Contact centre Echo is available 24 hours a day, 7 days a week, 365 days per year.
Outside working hours
Our agents continue to work when your company’s workday ends, including weekends and holidays.
During working hours
We can process contact only during the working hours of your company.
On overflow
Echo will receive contacts whenever your customer support department receives more contacts than they can handle.
Ad hoc
We can adapt to any specific requirements by providing our service occasionally, infrequently, exceptionally or on special terms.
