Introduction

Echo is a modern and highly efficient contact center, specialized in customer support. Utilizing a number of our own contact centers, we cover all communication channels, 24/7, providing services in the Adriatic region and all of the English-speaking world.

About us - Introduction

Echo is designed as a high quality, cost-effective alternative to a company’s in-house contact center, where the customer is unaware that he is not contacting our client directly.

Our journey began in 2001 when we established one of the first specialized companies for outsourced contact center services in the Adriatic region, introducing a new, progressive solution to complete customer relationship management.

Today, after two decades, we are one of the leading providers in the field of customer experience, contact center services and solutions.

As a forward-thinking, ambitious company, we are always open to new approaches and technologies, proud of our extensive range of services, satisfied business partners and our established market position.

Our values are based on high work quality, precision, flexibility and long-term cooperation.

With the desire to provide the best experience to our clients and their customers, we are using customized hardware and software solutions, which can be adapted to specific needs at any time.

“Don’t take your customers’ loyalty for granted.
If you don’t take care of them, your
competitors will gladly do it for you.”