Our services
Providing general information
Contact center agents give information to your customers in relation to your products and services. They can offer a variety of information, including business hours and contact details, product or service features, to the conditions of sale, and details of sales promotion campaigns.
Receiving excess calls
We make sure that your excess calls are not missed calls. If your line is busy or unavailable, our agents take the call on your behalf and notify the appropriate person or department in your company.
Technical support
Many technical issues have a simple solution that can be handled over the phone or via the internet. We will take care of them, while routing other more demanding queries to your experts.
After-sale activities (follow-up calls)
Following a purchase, we can contact your customer to check their satisfaction and inform you of their response. If there is further assistance needed, we can offer additional services, such as assistance with assembly or general usage advice.
Problem report
Echo Contact Center is available 24 hours a day, 365 days a year. This service is especially suitable for maintenance and intervention businesses, which now offer their customers a 24/7 problem report service. We ensure a quick solution by tracking and monitoring this service feature.
Outsourced secretarial
We can assist in organizing meetings, take calls in case of unreachable executives and route calls to appropriate persons or departments.
Accepting orders
We can accept orders and process payments on your behalf, as well as provide information about services or products. Our agents can also lead your customer through online sale processes or help organize delivery.
Assistance in the event of late payment reminders
Reminding customers of past due invoices is uncomfortable, so companies often decide to send a formal letter of notice. Our agents can help you by politely but persuasively reminding them by phone, which is quicker, more personal, and therefore a more efficient and effective method than sending letters. It gives you the possibility to present your company in a positive manner despite the unpleasant task.
Dispatch center
We can organize the dispatch of your workforce or equipment to the appropriate site or location. This service is particularly suitable for fast shipment or food deliveries, taxi services, or online stores.
Mystery shopping
In addition to communicating, our agents can verify and validate the professionalism, kindness, propriety, and efficiency of staff coming into direct or indirect contact with your customers (salesmen, consultants, technical support department, reclamation department, etc.).
Customer complaints
Our carefully selected and well-trained team of agents can handle complaints through all communication channels, providing an efficient and professional support. Dealing with complaints in a positive and constructive manner will result in a better customer experience and benefit your corporate reputation.
Research
We offer help with marketing, competition, brand and product research. The information is gathered via computer supported telephony, also known as CATI.
Appointment services, outsourced reception
Our contact center can set up an online appointment diary and create and edit bookings and reservations as an outsourced reception. We can take care of a wide range of services – everything from scheduling medical appointments to bookings in restaurants and travel agencies.
Your vision - our guide
The market integrates companies of multiple activities, but the distinguishing characteristics of each contribute to building a successful business. Communication with your customers is therefore designed in accordance with the specifics of your company, which dictate the solution, tailored to meet your needs. The proficiency of our agents and the unlimited possibilities of our own software solution offers the flexibility for Echo to be transformed into the contact center to precisely match your requirements.
Providing general information
Contact center agents give information to your customers in relation to your products and services. They can offer a variety of information, including business hours and contact details, product or service features, to the conditions of sale, and details of sales promotion campaigns.
Receiving excess calls
We make sure that your excess calls are not missed calls. If your line is busy or unavailable, our agents take the call on your behalf and notify the appropriate person or department in your company.
Technical support
Many technical issues have a simple solution that can be handled over the phone or via the internet. We will take care of them, while routing other more demanding queries to your experts.
After-sale activities (follow-up calls)
Following a purchase, we can contact your customer to check their satisfaction and inform you of their response. If there is further assistance needed, we can offer additional services, such as assistance with assembly or general usage advice.
Problem report
Echo Contact Center is available 24 hours a day, 365 days a year. This service is especially suitable for maintenance and intervention businesses, which now offer their customers a 24/7 problem report service. We ensure a quick solution by tracking and monitoring this service feature.
Outsourced secretarial
We can assist in organizing meetings, take calls in case of unreachable executives and route calls to appropriate persons or departments.
Accepting orders
We can accept orders and process payments on your behalf, as well as provide information about services or products. Our agents can also lead your customer through online sale processes or help organize delivery.
Assistance in the event of late payment reminders
Reminding customers of past due invoices is uncomfortable, so companies often decide to send a formal letter of notice. Our agents can help you by politely but persuasively reminding them by phone, which is quicker, more personal, and therefore a more efficient and effective method than sending letters. It gives you the possibility to present your company in a positive manner despite the unpleasant task.
Dispatch center
We can organize the dispatch of your workforce or equipment to the appropriate site or location. This service is particularly suitable for fast shipment or food deliveries, taxi services, or online stores.
Mystery shopping
In addition to communicating, our agents can verify and validate the professionalism, kindness, propriety, and efficiency of staff coming into direct or indirect contact with your customers (salesmen, consultants, technical support department, reclamation department, etc.).
Customer complaints
Our carefully selected and well-trained team of agents can handle complaints through all communication channels, providing an efficient and professional support. Dealing with complaints in a positive and constructive manner will result in a better customer experience and benefit your corporate reputation.
Research
We offer help with marketing, competition, brand and product research. The information is gathered via computer supported telephony, also known as CATI.
Appointment services, outsourced reception
Our contact center can set up an online appointment diary and create and edit bookings and reservations as an outsourced reception. We can take care of a wide range of services – everything from scheduling medical appointments to bookings in restaurants and travel agencies.
Your vision - our guide
The market integrates companies of multiple activities, but the distinguishing characteristics of each contribute to building a successful business. Communication with your customers is therefore designed in accordance with the specifics of your company, which dictate the solution, tailored to meet your needs. The proficiency of our agents and the unlimited possibilities of our own software solution offers the flexibility for Echo to be transformed into the contact center to precisely match your requirements.
