Advantages of outsourcing
The decision to employ an outsourced contact centre is widespread and long acknowledged to be an effective solution. Major benefits contributing to this are:
Office space, equipment, software costs, management, supervisors and agents are shared, therefore better utilized, which results in a lower cost per contact. The client does not need to invest heavily in hardware, software and personnel.
The work of our experienced and carefully selected, full-time agents is performed under the supervision of team leaders and the Contact Centre manager. The use of knowledge bases, ongoing training, performance measurement and statistical reviews all increase the level of professionalism.
The option of 24 hour, 7 days a week and 365 days per year availability, irrespective of the working hours of the client’s company.
Planning, managing and maintaining a contact centre are demanding and time consuming tasks. With an outsourced solution, the client gains valuable time for his core business and his employees are able to focus on their primary responsibilities.
Dedicated equipment with our own software solutions for accurate contact documenting, recording and statistical report production is used. This enables our clients to receive a complete overview of the business communications with their customers.