Customer experience/relationship monitoring and management are therefore crucial to the successful operation of modern enterprises; however, implementation may require extensive investment in staff and modern equipment.
The solution that includes quality work and cost efficiency at the same time is to hire the external, outsourced contact centre Echo. Use of dedicated hardware and software enables us to be an effective centralized communication point between our client’s company and his customers, covering all communication channels used by the modern consumer.
Every contact is carefully recorded and reported monthly; the contextual part of the report provides the basis for further CX analysis. The results of this data analysis can be used for our client’s strategic decisions, marketing campaigns or easier and more effective work with customers, who increasingly appreciate a personal approach and friendly response.