Advantages of outsourcing

The decision to employ an outsourced contact center is widespread and long acknowledged to be an effective solution. Major benefits contributing to this are:

Cost efficiency

Office space, equipment, software costs, management, supervisors and agents are shared, therefore better utilized, which results in a lower cost per contact. The client does not need to invest heavily in hardware, software and personnel.

Professionalism

The work of our experienced and carefully selected, full-time agents is performed under the supervision of team leaders and the Contact Center manager. The use of knowledge bases, ongoing training, performance measurement and statistical reviews all increase the level of professionalism.

Better coverage

The option of 24 hour, 7 days a week and 365 days per year availability, irrespective of the working hours of the client’s company.

Time saving

Planning, managing and maintaining a contact center are demanding and time consuming tasks. With an outsourced solution, the client gains valuable time for his core business and his employees are able to focus on their primary responsibilities.

Contact overview

Dedicated equipment with our own software solutions for accurate contact documenting, recording and statistical report production is used. This enables our clients to receive a complete overview of the business communications with their customers.

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